Start With the Business Challenge, Not the Deliverable

Start With the Business Challenge, Not the Deliverable

The best digital engagements begin by defining what needs to change—not by selecting a deliverable before the problem is understood. “We need a new website” sounds like a clear project brief. Sometimes it is. Just as often, it is a proposed solution standing in for a...
Why Digital Work Needs One Connected System

Why Digital Work Needs One Connected System

Brand, web, technology and marketing perform better when they reinforce the same business outcome instead of operating as separate deliverables. Most organizations do not set out to create a fragmented digital presence. Fragmentation usually accumulates one reasonable...